Terms of service

1. This agreement

These terms are an agreement between CoreLane ("we", "us") and the business that uses CoreLane ("you"). By creating an account, starting a demo or paying for a plan, you agree to them on behalf of your business. If you do not agree, please do not use CoreLane.

2. The service

CoreLane is online software for selling, buying, stock, payments and accounts, used in a web browser or installed as an app. What each plan includes is shown on our pricing page. We keep improving CoreLane and may add, change or remove features; we will not take away a main feature of your paid plan during a period you have already paid for.

3. Accounts and staff

• Give us accurate details and keep them up to date.
• Each person signs in with their own email and password. Keep passwords private; you are responsible for what is done under your shop's accounts.
• Your shop's admins decide who joins and what each person can see and do. Remove staff who should no longer have access.
• Tell us at once at support@corelaneaccounts.com if you think an account has been misused.

4. Free demo

A demo lasts 15 days, is free and needs an invite from us. It is for trying CoreLane, not for your official accounts. When it ends your shop becomes read-only: you can still sign in, view, print and download, but not add new entries, until you choose a plan. We may end or extend a demo at our discretion.

5. Plans and payment

• Prices are in Pakistani rupees and are shown on our pricing page. Monthly plans are paid for a month at a time; yearly plans cost the same as 10 months.
• You pay in advance by bank transfer, JazzCash, Easypaisa or Raast. A plan runs from when we confirm your payment. Plans do not renew automatically; the app reminds you before the paid period ends.
• If payment is late, your shop keeps working for 7 days after the paid period ends, then becomes read-only until payment is received. Nothing is deleted.
• Payments are not refundable once a paid period has started, except where the law requires or where we end your service without you being at fault, in which case we refund the unused time.
• We may change prices. A new price applies from your next payment after we tell you, never to a period you have already paid for.
• If any tax applies to your plan, we will tell you before you pay.

6. Your data

The records you enter belong to your business. You give us permission to store and process them only to provide CoreLane to you, as described in our privacy policy.

You can download reports as CSV files and documents as PDFs at any time, including while your shop is read-only. You are responsible for the accuracy of what you enter and for having the right to record your customers' and suppliers' details.

7. Acceptable use

You agree not to:

• use CoreLane for anything unlawful, fraudulent or to mislead others;
• try to get into another business's data or bypass security or limits;
• overload, disrupt, copy, resell or reverse-engineer the service;
• send spam or harmful content through sharing or email features.

We may suspend access to stop serious misuse or a security risk, and will tell you why unless the law prevents it.

8. Not accounting, tax or legal advice

CoreLane is a tool that helps you keep records. It does not give accounting, tax or legal advice, and it does not file returns or send invoices to any tax authority. You remain responsible for your books, tax calculations, filings and decisions; please check important figures with your accountant. Answers from Ask CoreLane come from your records but should be checked before you rely on them.

9. Availability and backups

We work to keep CoreLane available and back up data automatically, but we cannot promise it will never be interrupted, for example during maintenance, internet problems or events outside our control. The counter can keep selling offline for a while and sends sales when the connection returns. We recommend downloading important reports regularly.

10. Our responsibility

CoreLane is provided as it is and as available. As far as the law allows, we are not responsible for indirect losses such as lost profit, lost business or lost opportunities, and our total responsibility for any claim is limited to the amount you paid us for CoreLane in the 3 months before the claim.

Nothing in these terms limits responsibility that cannot be limited by law.

11. Ending the service

You can stop using CoreLane at any time by not renewing; your shop then becomes read-only and you can still download your records. You can ask us to delete your shop and account as described in our privacy policy. We may end the service for a business that seriously or repeatedly breaks these terms, after telling it why where possible.

12. Changes to these terms

We may update these terms. For changes that matter, we will tell account owners by email or in the app at least 15 days before they take effect. Continuing to use CoreLane after that means you accept the new terms.

13. Law and disputes

These terms are governed by the laws of Pakistan. We will try to settle any disagreement by talking first; if that does not work, the courts of Lahore will decide.

14. Contact

Questions about these terms: support@corelaneaccounts.com.